Warranty & Support
Manufacturer's Warranty covering parts and labour for servicing.
CONDITIONS TO AVAIL WARRANTY:
- Registration in the Company website within 7 days of purchase, with the serial number of the product and other details as required by the website, are mandatory for availing warranty of our products, or
- Provision of valid invoice: To avail warranty, please contact the Company through our Customer Care Email: Care@waterscience.in or Whatsapp No.: +91 91485 45840, with the copy of your invoice.
Company reserves the right to ask You for photos, videos or such other evidence to determine the issue that you are facing inorder to provide you a solution.
Aquagenics R&D India Pvt. Ltd undertakes to repair or at its option, replace the Products, provided the company serial number appears on the Product, without cost to the owner either for material or labour, any part of the Product, which is found to be defective and falls within the Warranty Period as provided under “Product Wise Warranty” below.
We guarantee service/repair/replacement within the Warranty period, for issues/defects to any Product(s) caused due to defects in manufacturing, by either repairing or replacing the complete unit, at our discretion. Parts replaced or repaired by us are warranted for the balance of the original warranty or ninety (90) days, whichever is longer.
This warranty does not cover damages caused due to improper use, accident, damage caused by Act of God, pick up / drop of product for service, transportation cost, periodic maintenance, etc. Repairs when the appliance has been dismantled, repaired or serviced by other than an AUTHORISED CUSTOMER SERVICE CENTRE, or authorised technician are also not covered under warranty.
To obtain service within the warranty period, Contact our customer care on Care@waterscience.in or 1800-121-0599
FILTER CARTRIDGE WARRANTY
CLEO Shower Filter cartridges are covered by warranty for 90 days from the date of purchase for any manufacturing defects. However, the same does not cover damage due to improper use, physical damage, alteration or damage caused by act of God, etc. Also, the Cartridge getting choked due to sediment accumulation or due to prolonged disuse are not covered under warranty.
PRODUCT WISE WARRANTY
- CLEO SFU-717 – 5 Year Warranty
- CLEO SFU 1020 – 2 Year Warranty
- CLEO SFM 419 – 5 year Warranty
- CLEO SFR 519 Rain Shower – 5 Year warranty
- CLEO SFA 520 Aroma Therapy shower filter – 5 Year Warranty
- RIO MLF 119 Mainline filter – 2 Year Warranty
- RIO MLF 521 Mainline filter – 2 Year Warranty
- RIO MLF 621 Mainline filter – 2 Year warranty
- IRIS WFM 621 – 1 Year Warranty
- IRIS WFM 721 – 30 Days Warranty
- FLO KTF 720 Kitchen tap filter – No warranty
- MIZU UTF 921 – 1 Year Warranty
- AERA WSN 721 – 3 Year Warranty
- CLEO & RIO 119 replacement cartridge – 90 day Warranty
- RIO MLC U10 and U20 - No warranty
- AERA WSA 1221-S - 1 Year Warranty
- AERA WSA 1221-F - 1 Year Warranty
- CLEO SFH - K - 921 - 2 year warranty (for all variants)
For all after sales supports our customers can reach out us on:
Toll Free number: 1800-121-0599
WhatsApp: Chat Support on Web
Our Support timing: Monday to Saturday, from 09:30 am to 06:30 pm.